Case Studies
Seminole County Environmental Services Department (SCESD) – Business Process Assessment & Solutions Roadmap
EPIC evaluated and documented SCESD’s data-collection and operational workflows via interviews/workshops, identifying optimization opportunities and delivering a practical improvement roadmap.
Introduction
Seminole County’s Environmental Services Department (SCESD) engaged EPIC to evaluate and document data‑collection and operational workflows across priority business units.
Through a collaborative program of interviews and workshops, EPIC produced clear documentation of current processes, identified optimization opportunities, and delivered a practical recommendations roadmap to advance SCESD’s vision of organizational excellence.
Challenge
SCESD leaders sought an objective, end‑to‑end view of how work gets done and how information flows so they could:
- Reduce fragmentation and duplication in data collection and reporting
- Standardize core business processes across units while respecting operational strengths
- Improve access to reliable information and enable self‑service reporting
- Select simple, scalable, accessible technology options that fit the department’s landscape and skills
Solution
EPIC executed a structured assessment designed to align people, process, and technology.
Discovery & Documentation
- Stakeholder interviews and cross‑functional workshops
- Inventory of business systems/tools used in daily operations
- Graphical workflows for current (AS‑IS) processes; documentation of business needs, gaps, and challenges
Analysis & Design
- Synthesis of findings that account for staff expertise, organizational strengths, and existing technology
- Definition of PROPOSED streamlined processes and data practices that reduce duplication and increase reliability
Recommendations Roadmap
- Strategic and tactical actions prioritized for low‑risk, high‑value impact
- Standards for process execution and information management
- Enablement plan for self‑service reporting and ongoing performance monitoring
Solution highlights
- Graphical Workflows
- Streamlined Processes
- Strategic Plan
- Self-service Reporting
- Performance Monitoring
Insights
100%
Process documentation
40–60%
Faster. Time to locate information
≥ 75–85%
Self‑service analytics adoption
Results
- Shared current‑state clarity and a prioritized roadmap that balances quick wins with sustainable change
- Streamlined, standardized processes that reduce duplication and improve data reliability
- Improved decision‑making via self‑service reporting and ready access to trustworthy information
- Practical path to excellence: recommendations that complement SCESD strengths with simple, scalable technologies and governance
Polk County Utilities
EPIC conducted thorough needs analysis and process mapping, always eager to troubleshoot, provide solutions, and collaborate effectively with all stakeholders.
Seminole County Environmental Services Division
Our partnership with EPIC Engineering & Consulting Group has modernized Seminole County Environmental Services, improving efficiency, data integrity, and project workflows.
City of Orlando
EPIC has been a trusted partner in our digital transformation. With Simplify i3, we eliminated duplicate data, reduced spreadsheets, and streamlined operations in a cloud-based system.
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