Case Studies
Plant City – IT Department Assessment & Roadmap
Plant City hired EPIC to conduct a 60-point Ten-Tier IT assessment of infrastructure, staffing, and governance—aligning technology with municipal priorities and delivering an actionable roadmap.
Introduction
The City of Plant City engaged EPIC Engineering & Consulting Group, LLC (EPIC) to perform an independent, comprehensive assessment of the City’s IT infrastructure and staffing resources.
Using EPIC’s Ten‑Tier IT Assessment Framework (a 60‑point “checkup”), EPIC evaluated technology, processes, organization, and governance to align IT capabilities with municipal priorities and deliver a clear, actionable roadmap.
Challenge
Plant City sought objective insight into:
- The current state of infrastructure, applications, processes, and staffing
- Gaps versus local‑government and industry best practices
- A prioritized multi‑year roadmap that balances stability, security, service levels, and cost
- A collaborative, transparent approach with built‑in validation steps to ensure stakeholder alignment during the project
Solution
EPIC executed a structured, five‑step engagement with quality assurance checkpoints and leadership reviews.
Step 1 – Deliberation
- Project initiation with the City PM; schedule and logistics
- Document request & intake (org charts, job descriptions, vendor profiles, application & service catalogs, standards, project lists, maintenance contracts, licenses, network/system diagrams, IT policies)
- Plan and coordinate 5 interview sessions covering 23 departments (60–90 minutes each)
Step 2 – Discovery
- Populate the Ten‑Tier Framework with collected evidence
- Executive/IT leadership interviews (IT Director; City Manager on mission/mandates; Finance Director on budget & accounts; HR Director on org structure and compensation)
- Data center/server‑room review; SME interviews (Systems Analyst, Network Specialist)
Step 3 – Data Analysis
- Validation checkpoint with City PM on progress & completeness
- SWOT analysis to identify strengths, weaknesses, opportunities, threats
- Recommendations on IT governance, stability & security focus areas, performance measures, and organizational alignment
Step 4 – Development
- Compile findings, observations, and gap analysis; draft recommendations
- Internal Red Team peer review for quality, defensibility, and value
- City working session to validate data, walk through roadmap, and refine priorities
Step 5 – Deliverable
- Final IT Assessment Report with prioritized recommendations and a 3–5 year roadmap (sequence, timing, dependencies)
- Optional executive presentation to senior leadership/City Council
Solution highlights
- Deliberation
- Discovery
- Data Analysis
- Development
- Deliverable
Insights
23
Departments engaged across the sessions
100%
Of Tier‑1/2 services, defined with SLAs & KPIs
≥ 95%
Change success rate, after CAB adoption and testing standards
Results
- Actionable roadmap: Clear, prioritized plan for the next 3–5 years, tied to municipal objectives and risk reduction
- Shared understanding: Leadership and departments aligned on current state, gaps, and success metrics via validation checkpoints
- Quality‑assured recommendations: Red‑Team‑vetted findings that are defensible, practical, and value‑focused
- Foundation for continuous improvement: Governance model, KPIs, and stage‑gate processes to sustain gains and guide investment decisions
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Seminole County Environmental Services Division
Our partnership with EPIC Engineering & Consulting Group has modernized Seminole County Environmental Services, improving efficiency, data integrity, and project workflows.
City of Orlando
EPIC has been a trusted partner in our digital transformation. With Simplify i3, we eliminated duplicate data, reduced spreadsheets, and streamlined operations in a cloud-based system.
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