Case Studies
Assessment, Design, and Implementation
Epic Group is partnering with communities in the Carolinas to recover from disasters and build resilience.
Introductuion
The City of Orlando Public Works Department engaged EPIC to assess the feasibility of a uniform Public Works Platform that could standardize processes and data across multiple divisions.
Following a comprehensive Business Operations Analysis and Optimization effort—spanning Streets & Stormwater, Solid Waste, Capital Infrastructure Improvement, Wastewater, and City Engineering—the City selected EPIC’s Simplify i3® Integrated Infrastructure Data Management Platform to support core Public Works activities.
Challenge
Public Works divisions operated with disparate processes and tools for service requests, maintenance, asset tracking, and reporting. The City needed to:
- Document AS‑IS processes and pain points across divisions and assets
- Define TO‑BE processes and business rules to drive consistency
- Establish clear functional, non‑functional, reporting, and training requirements
- Implement a unified platform to manage assets, requests, work orders, projects, inspections, documents, contacts, funds, GIS, and mobile field operations
Solution
EPIC led a structured assessment and delivered both the roadmap and the platform implementation.
Business Analysis & Design
- AS‑IS Process Documentation in BPML/BPMN
- Pain point analysis and summary findings presented to City staff
- TO‑BE Process Design with City feedback incorporated; final documentation delivered
- Comprehensive Requirements Documentation (functional, non‑functional/system, resource, reporting, training) and Business Rules
Platform Implementation: Simplify i3®
EPIC configured and delivered the Simplify i3® platform for City of Orlando Public Works with the following modules:
- Asset Management
- Project Management
- Service Request Management
- Work Order Management
- Inspection Management
- Document Repository
- Contact Management
- Fund Management
- Ad‑Hoc Reporting
- GIS (map‑centric operations)
- Mobile Applications for Field Staff
- GIS API for integrations
Solution highlights
- AI
- Cloud
- Human-centered design
- Scaled Agile
- Open source
Insights
5/5
Targeted Public Works divisions documented and on boarded to the proposed processes
30–50%
Faster due to standardized Citizen Request → Work Order workflows
≥ 90–95%
Of priority assets populated with required attributes in phase one
Results
- Unified platform: Citywide standards implemented across asset, request, work order, project, and inspection workflows
- Operational efficiency: Faster triage, dispatch, and closure with mobile and GIS‑centric processes
- Data‑driven decisions: Centralized repository and ad‑hoc reporting provide real‑time visibility to leadership
- Improved service experience: Citizen Request handling becomes transparent and trackable with SLA oversight
- Scalable foundation: Open GIS API and modular architecture support future integrations and incremental improvements
Polk County Utilities
EPIC conducted thorough needs analysis and process mapping, always eager to troubleshoot, provide solutions, and collaborate effectively with all stakeholders.
Seminole County Environmental Services Division
Our partnership with EPIC Engineering & Consulting Group has modernized Seminole County Environmental Services, improving efficiency, data integrity, and project workflows.
City of Orlando
EPIC has been a trusted partner in our digital transformation. With Simplify i3, we eliminated duplicate data, reduced spreadsheets, and streamlined operations in a cloud-based system.
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