Case Studies
Reedy Creek Improvement District (RCID) – Enterprise Asset Management Study & Solution Roadmap
RCID engaged EPIC to assess and blueprint a district-wide, GIS-centric asset management platform to improve service delivery, coordination, and data-driven decisions.
Introduction
Leadership at Reedy Creek Improvement District (RCID) recognized that a department‑wide asset management platform could materially improve service delivery, operational coordination, and data‑driven decision‑making.
RCID retained EPIC to perform a comprehensive needs assessment across functions that use—or could use—a common platform to manage District assets and related business processes, with a focus on a simplified, GIS‑centric user experience that scales District‑wide.
Challenge
RCID’s asset information and workflows were distributed across multiple departments, limiting visibility, consistency, and speed. The District needed to:
- Capture AS‑IS processes across Public Works and related functions and pinpoint pain points
- Define TO‑BE processes, governance, and data standards to enable a shared platform
- Align stakeholders on low‑risk, high‑value steps that deliver near‑term gains and long‑term scalability
- Chart a roadmap for an asset management solution that could grow to serve all departments cost‑effectively
Solution
EPIC led a collaborative program of interviews and workshops with RCID stakeholders to document business needs and align on solution direction.
Assessment & Design
- Conducted requirements discovery sessions; documented desired functionality for an automated solution
- Produced graphical workflows for current (AS‑IS) processes that drive deployment and management of Public Works assets
- Facilitated early workshops to articulate a comprehensive view of current asset functions and propose TO‑BE processes aligned to RCID goals
Strategic Recommendations & Roadmap
- Delivered strategic and tactical recommendations to implement an enterprise Asset Management Solution that supports customer‑facing and administrative functions
- Emphasized a GIS‑forward interface to broaden access to asset data and boost divisional performance
- Outlined a scalable approach so the platform can expand to additional RCID business units over time
Next Phase: Functional Specifications
Following the study, RCID authorized EPIC to develop detailed functional specifications for the new solution. EPIC is mapping AS‑IS and designing TO‑BE processes District‑wide and will present a solution framework to enhance asset information management across departments.
Solution highlights
- Assessment & Design
- Strategic Recommendations & Roadmap
- Next Phase: Functional Specifications
Insights
100%
Of priority asset layers accessible via map; role‑based access established for all departments onboarded
40–60%
Time reduction to locate asset information
≥ 98%
Single source of truth for Assets information
Results
- Shared vision & roadmap: District stakeholders aligned on a scalable, GIS‑centric asset management strategy
- Clarity on processes: AS‑IS gaps and TO‑BE improvements documented to guide low‑risk, high‑value implementation
- Actionable next steps: Functional specifications initiated to translate requirements into an executable solution framework
- Built to scale: Recommended architecture and governance model position RCID to expand the platform across additional departments over time
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