Located approximately 60 miles south of the Orlando metropolitan area, Polk County Utilities provides 15.7 million gallons of drinking water, 7 million gallons of wastewater, and 5.4 million gallons of reclaimed water services to over 68,000 households and commercial customers, everyday. PCU operates and maintains 45 water plants, 11 wastewater plants, over 290 wastewater lift stations and water pumping stations, and approximately 1100 miles of distribution and collection pipelines. PCU management created a vision and an implementation plan to implement a seamless, integrated set of business applications that will help the PCU staff perform their activities more efficiently, improve customer service by responding to their needs quickly and prioritizing the response/repair activities efficiently.